Water out fast, dried right
Truck-mounted pumps and extractors remove standing water quickly, then commercial air movers and dehumidifiers dry the structure to the studs so the damage stops spreading.
Call for emergency help →
24/7 emergency water extraction in Norfolk, VA
Water damage? We're drying it out today.
Burst pipe, flooded basement, or storm damage, we respond fast, pull the water out, and dry your property the right way. IICRC-certified crews, and we bill your insurance directly.
- On-site within 60 minutes
- We bill insurance directly
- IICRC-certified technicians
Fast response, around the clock, across Norfolk and nearby.
- On-site in 60 minutes
- Direct insurance billing
- 4.9★ from local homeowners
We document the loss and bill your insurer directly, so most homeowners in Norfolk just pay their deductible.
- State Farm
- Allstate
- Liberty Mutual
- Farmers
- Nationwide
- Travelers
- USAA
- Progressive
Full-service water damage restoration
One call handles the whole job, from the first pump to the final repair. We dispatch the right crew and equipment for your emergency.
Water damage restoration
Clean, gray, or black water, cleaned up and restored to pre-loss condition.
Flood damage restoration in Norfolk →
Mold removal & remediation
Containment, safe removal, and treatment to stop mold before it spreads.
Mold remediation in Norfolk →
Sewage & black-water cleanup
Category 3 backups handled safely, sanitized, and fully dried.
Sewage cleanup in Norfolk →
Fire & smoke damage
Soot, smoke, and water cleanup after a fire, start to finish.
Fire & water cleanup in Norfolk →
Storm & flood damage
Fast cleanup and drying after heavy rain, flooding, and storms.
Storm damage restoration in Norfolk →
Structural drying & repairs
Dehumidification, moisture monitoring, and rebuilding what was damaged.
Structural drying in Norfolk →We know Norfolk homes — and how fast water moves through them
If you've got water where it shouldn't be, a burst pipe, a slow leak under the sink, or a storm that pushed water inside, don't wait for it to dry on its own. Within the first hour it wicks into drywall, subfloor, and framing, and in a humid climate mold can take hold in 24 to 48 hours. Norfolk Water Damage Restoration responds fast across Norfolk, VA, extracts the water, dries the structure to the studs, and bills your insurer directly.
Every category, handled
Clean water, gray water, and Category 3 black water or sewage backups, safely contained, sanitized, and fully restored.
The right equipment
Truck-mounted extractors, commercial air movers, and calibrated moisture meters, monitored daily until your home reads dry.
Insurance handled
We document the loss in full and bill your insurer directly, so most homeowners just pay the deductible.
A flood is stressful. We make the next steps simple.
Norfolk Water Damage Restoration answers fast, shows up ready, and handles the dry-out and the paperwork, so you can focus on your family and your home.
- IICRC-certified technicians
- Trained to the industry standard for water restoration and mold remediation.
- On-site fast, day or night
- We dispatch 24/7 and aim to reach you within the hour.
- We bill insurance directly
- Full documentation and direct billing, so you usually only pay the deductible.
- Free inspection & moisture mapping
- We find every wet spot with meters and thermal imaging before we start.
- Satisfaction guaranteed
- We're not done until every moisture reading says dry, and you're happy with the result.
How we get your property dry
A clear, proven process from the first call to a fully restored home.
- 1
Call 24/7
Reach a real person any hour. We dispatch a certified crew right away.
- 2
Inspect & map
We find every wet spot with moisture meters and thermal imaging, then plan the dry-out.
- 3
Extract & dry
Industrial pumps and air movers remove the water and dry the structure completely.
- 4
Clean & restore
We sanitize, prevent mold, and restore your property back to normal.
- 5
Monitor & document
Daily moisture readings and photo documentation for your insurance claim, until every reading says dry.
Homeowners across Norfolk trust us
Neptune Restoration was recommended by a friend for their top-notch professionalism, smarts, and quick turnaround—they totally lived up to their reputation. When I called about water damage from a leaky fridge line, they…
I cannot recommend Neptune Restoration enough! I was dealing with a difficult situation, and from the moment they arrived, they were incredibly understanding and compassionate. It’s rare to find a company that brings this much…
Neptune should be your first call. Outstanding service from start to finish. They responded incredibly fast and were able to come out the same day. They got to work immediately and kept us informed every step of the way…
Thank you Neptune for the excellent work and professionalism during our mold remediation. We had no experience with water damage, but Neptune clearly explained the 'big picture' so we knew what level of repair to expect. This…
Darren and Kevin were prompt, knowledgeable, friendly, reliable and reasonably priced. They helped my older parents after they had water damage and they came out quickly, walked me through what had to be done- then they did it…
Serving Norfolk & the surrounding area
Locally based and ready around the clock. If you're in or near Norfolk, VA, we can reach you fast.
- Cape Charles
- Carrollton
- Chesapeake
- Exmore
- Franklin
- Gloucester Point
- Gloucester
- Hampton
- Newport News
- Poquoson
- Portsmouth
- Smithfield
- Suffolk
- Virginia Beach
- Williamsburg
- Windsor
- Yorktown
What water damage actually looks like here
Two different problems share one phone call in this city. Tidal water backing over the curb on Mayflower Road, or up through a Colonial Place crawlspace, is a flood claim — your homeowners policy won't touch surface water or surge. A burst polybutylene line in a 1980s slab house is a homeowners claim. Knowing which one you've got before anybody starts pulling baseboard saves a lot of arguing later.
The old frame houses in Ghent and Larchmont sit on vented crawls over a high water table, with cast iron waste lines that crack along the top of long horizontal runs and leak quietly for months. Summer dewpoints in the low 70s mean wet cellulose is colonized in about 72 hours. That's a real clock, not a scare tactic.
One more thing worth knowing: if repair costs hit 50% of market value, the city's floodplain rules can require elevation. Scope and documentation matter more here than most places.
Water doesn't wait. Neither should you.
Every hour it sits, water wicks deeper into drywall and subfloor, and mold can take hold within 24 to 48 hours. A crew on site now means less damage, a faster dry-out, and a smaller insurance claim.
Water damage questions, answered
Quick answers about insurance, response times, mold, and drying in Norfolk.
Will my homeowners insurance cover water damage in Norfolk?
Most sudden, accidental water damage, like a burst pipe or storm, is covered by standard homeowners policies. Gradual leaks and outside flood water are treated differently. Norfolk Water Damage Restoration documents the loss with photos and moisture readings and bills your insurer directly. Call (757) 290-8690 and we'll help you start the claim.
How fast can you respond in Norfolk?
We dispatch 24 hours a day and reach most Norfolk, VA addresses within about 60 minutes. Water spreads fast, so the sooner we start extraction, the less damage and the lower the cost.
Do you handle mold removal too?
Yes. Norfolk Water Damage Restoration is IICRC-certified for both water restoration and mold remediation. We dry the structure to prevent mold, and safely contain, remove, and treat any growth we find.
How long does drying take?
Most homes dry in 3 to 5 days with professional air movers and dehumidifiers, depending on how much water there was and which materials got wet. We monitor moisture daily until your property is fully dry.
Can you clean up sewage or black water?
Yes. We handle Category 3 black water and sewage backups with the right protective equipment, containment, and sanitization, then dry and restore the affected area.
Do you bill my insurance company directly?
We do. We work with all major insurers, document the loss in full, and bill them directly, so in most cases you only pay your deductible.
Water damage tips from the Norfolk blog
Practical guides on emergencies, insurance, and preventing mold after a flood.
Crawl Spaces
Water in Your Norfolk Crawl Space? Check the Tide First
A Norfolk crawl space that's wet one day and dry the next is usually tracking the tide, not a leak — the two need different fixes.
Read the guide → Historic HomesWet Floors and Plaster in Norfolk's Pre-War Houses
Heart pine and old plaster don't dry like drywall and vinyl plank — treat a Norfolk pre-war house wrong after a leak and you can lose the floor.
Read the guide → Vacant HomesDeployed When the Pipe Broke: What Weeks of Water Do
A pipe breaks the week you deploy and the house sits closed for weeks — here's what that water actually does, and what to check first.
Read the guide →Water damage emergency?
Call now and a certified crew will be on the way. Day or night, every day of the year.
(757) 290-8690Open 24 hours, 7 days a week
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